Objectives Unstructured free-text patient feedback contains rich information, and analysing
these data manually would require a lot of personnel resources which are not available in …

Background: Twitter is a microblogging service where users can send and read short 140-
character messages called “tweets.” There are several unstructured, free-text tweets relating …

In situations of crisis, governments must acknowledge that communication is a major
weapon in their armoury, and can be used to convince the public to accept sometimes …

Little is known about how real-time online rating platforms such as Yelp may complement
the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) …

Although the intersection between social media and health has received considerable
research attention, little is known about how public sector health organizations are using …

User generated content (UGC) is providing new broad information datasets about airport
service quality (ASQ) that are more easily available to researchers than information …

Background Patients routinely use Twitter to share feedback about their experience
receiving healthcare. Identifying and analysing the content of posts sent to hospitals may …

Social media sites, dubbed patient online reviews (POR), have been proposed as new
methods for assessing patient satisfaction and monitoring quality of care. However, the …

Background Internet based social media websites represent a growing space for
interpersonal interaction. Research has been conducted in relation to the potential role of …

BACKGROUND An increasing number of hospitals and health systems utilize social media
to allow users to provide feedback and ratings. The correlation between ratings on social …