Purpose This article aims to provide a summary review of what is already known about
customer loyalty and identifies some emerging issues that play an important role in it. As a …

This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …

Purpose The purpose of the paper is to evaluate the essential role of corporate social
responsibility (CSR) on SMEs' performance by exploring the mediating role of corporate …

This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …

The COVID-19 pandemic has hit the tourism and hospitality sector hard. Hotel managers
face uncertainty in this environment in order to survive. This study explores the impact of …

Research on the word-of-mouth intention of consumers has received increasing attention in
hospitality research. However, little research has explored the effect of green image on the …

The relationship between corporate image and reputation has not been well investigated
because most studies only analyze corporate image or reputation separately. This study …

Purpose There is a dearth of studies that have investigated mediators of the effect of service
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …

Purpose–This study aims to propose a hierarchy of effects model to study three antecedents
of green loyalty: green trust, green satisfaction and green overall image, and to examine the …

This article appraises a theoretical model that relates personality, satisfaction, loyalty,
ambience, and image in a hotel setting. The results of the structural equation modeling …