Abstract Enterprise Resource Planning (ERP) systems are the largest software packages of
Information System (IS) adopted by many organisations to seek improvement in their …

Purpose This paper aims to investigate customers' perceptions of the service quality facets
of Airbnb accommodation using social exchange theory as a suitable conceptual framework …

About 800 million people, or about 12% of the world's population, go abroad annually,
making tourism one of the greatest global enterprises. The Himalayan region's nature and …

The purpose of this study is to empirically examine the relationship between service quality
and customer satisfaction in Vietnamese hotels, survey questionnaire was constructed with …

Objective: This study identifies the customer loyalty towards hotel service quality in Ubon
Ratchathani, Thailand, during the COVID-19 pandemic. Methodology: The research was …

The purpose of this study was to enhance an understanding of service quality in the hotel
industry by develo** a conceptual framework and measurement scale. Based on an …

Viewing robots as service agents that provide services to customers for value exchange, the
study developed a scale to measure robotic service quality. The scale underwent several …

Customers' satisfaction is one of the most important indicators to identify the hotel sector's
service quality level. The study's main purpose was to measure the impact of service quality …

The hotel business is rapidly develo** due to growing demand for such services as well
as the growing opportunities for travel. As a result, hotels face demanding customers, since …

Purpose–Studies in the service quality evaluation literature have generally attempted to
determine the service quality perception level of customers by mainly focusing on customers' …