Purpose Understanding the outcomes of co-creation (CC) in healthcare is increasingly
gaining multidisciplinary scientific interest. Although more and more service management …

Public service ecosystems are used to understand how multiple actors co‐produce public
services and create public value. Especially interactions between public service providers …

This paper argues for the need to go beyond appreciating co‐production as a stand‐alone
process. Rather it offers a holistic model of value creation for public services, by integrating …

While co-design with users has evolved as a promising approach to service innovation, it
remains unclear how it can be used in public service contexts. This article addresses this …

This book is based upon and extends the theoretical and empirical work of the author over
the last decade. It integrates material deriving from his previous conceptual and empirical …

This paper reports on a study of value co-destruction in public services, ie diminishment of
value by interaction between providers, users, and other actors. The goal is to contribute to …

Drawing from collaborative public management, this article seeks to contribute to public
service logic by focusing on what precedes the public service user's realization of value: the …

This conceptual article explores the interplay between the participation of service users and
third sector organisations and the related implications for value creation. It draws on public …

Full article: Following the yellow brick road? (Dis)enchantment with co-design, co-production
and value co-creation in public services Skip to Main Content Taylor and Francis Online …

This conceptual paper maintains that mainstream public management theories have failed
to incorporate public services as a fundamental part of the public administration system. That …