This study investigates the effect of the COVID-19 pandemic on the hotel selection attributes
and customer post-purchase behaviors. Qualitative and quantitative processes comprising …

In this article, we unveil determinants of guest satisfaction with urban hotel locations and
disclose what types of locations are preferred by guests. Using data from 8,185 online …

Hotel managers continue to find ways to understand traveler preferences, with the aim of
improving their strategic planning, marketing, and product development. Traveler preference …

During hotel selection, tourists compare alternative hotels based on hotel characteristics and
process such information according to a specific decision rule. This study investigates …

Modeling MCDM requires the simultaneous consideration of multiple criteria but traditional
statistical techniques can only evaluate these factors independently. As such, it is vital for …

Purpose;–This study aims to investigate generational disparities of Chinese Generation
(Gen) X and Y tourists by examining their loyalty determinants in a luxury hotel setting …

Vacation needs and the family decision-making processes are well researched in tourism.
However, the role and influence of young children on parents' hotel choice remains sparsely …

Every night, hundreds of thousands of tourists choose not to stay in a traditional tourism
accommodation establishment, such as a hotel, and instead pay to stay in the residence of a …

While many studies pointed out that travellers often consider a basket of factors when they
are selecting their accommodation, few online travel agency websites allow the travellers to …

Purpose–This paper aims to segment spa customers based on their preferences for a set of
spa attributes. With the considerable growth rate of the spa market, it is vital for spa …