This article provides a systematic literature review of the hospitality, leisure, tourism,
business, and management literature on luxury hospitality. We use a data-driven …

Extant research on hotel open innovation rarely explores innovative ideas from customer-
generated online reviews and pays little attention to consumers' affective needs. To bridge …

The ever-changing market demand accelerates the iterative upgrading of new energy
vehicles, making understanding user requirements crucial for optimizing product strategies …

While there have been many tourism studies exploring business opportunities from online
comments, research in the context of sustainable rural tourism is rare. In particular …

Purpose This study aims to establish a comprehensive satisfaction analysis framework by
mining online restaurant reviews, which can not only accurately reveal consumer …

This paper examines the role of response in crowdfunding to guide fundraisers to monetize
their responses better. In all, 6,405 commenters on a large crowdfunding platform in China …

Purpose This paper aims to propose a method for dynamic product perceived quality
analysis using social media data and to achieve a macro–micro combination analysis. The …

Consumer online reviews are prolific, authentic, and real-time, providing potential business
opportunities. Traditional SWOT analysis is highly subjective, lacks an effective focus on the …

Social media data is gaining attention as consumers become accustomed to sharing and
finding product perceptions on social media. Perceived quality is consumers' subjective …

Purpose While service failures and recoveries (SFR) constitute a well-explored research
domain, such negative consumption experiences have been understudied in the luxury …