Building real-world meeting summarization systems using large language models: A practical perspective
This paper studies how to effectively build meeting summarization systems for real-world
usage using large language models (LLMs). For this purpose, we conduct an extensive …
usage using large language models (LLMs). For this purpose, we conduct an extensive …
AI coach assist: An automated approach for call recommendation in contact centers for agent coaching
In recent years, the utilization of Artificial Intelligence (AI) in the contact center industry is on
the rise. One area where AI can have a significant impact is in the coaching of contact center …
the rise. One area where AI can have a significant impact is in the coaching of contact center …
Are Large Language Models Reliable Judges? A Study on the Factuality Evaluation Capabilities of LLMs
In recent years, Large Language Models (LLMs) have gained immense attention due to their
notable emergent capabilities, surpassing those seen in earlier language models. A …
notable emergent capabilities, surpassing those seen in earlier language models. A …
Are Large Language Models Reliable Judges? A Study on the Factuality Evaluation Capabilities of LLMs
In recent years, large language models (LLMs) have drawn significant attention due to their
impressive emergent capabilities that were not observed in earlier language models. One …
impressive emergent capabilities that were not observed in earlier language models. One …