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Service robot implementation: a theoretical framework and research agenda
Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …
prompting substantial growth in sales of service robots and research dedicated to …
Mental state attribution to robots: A systematic review of conceptions, methods, and findings
The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …
variety of disciplines, including psychology, neuroscience, computer science, and …
The rise of robots increases job insecurity and maladaptive workplace behaviors: Multimethod evidence.
Robots are transforming the nature of human work. Although human–robot collaborations
can create new jobs and increase productivity, pundits often warn about how robots might …
can create new jobs and increase productivity, pundits often warn about how robots might …
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
Because of continuous improvements in their underlying technologies, customers perceive
frontline robots as social actors with a high level of humanness, both in appearance and …
frontline robots as social actors with a high level of humanness, both in appearance and …
[HTML][HTML] Defending humankind: Anthropocentric bias in the appreciation of AI art
We argue that recent advances of artificial intelligence (AI) in the domain of art (eg, music,
painting) pose a profound ontological threat to anthropocentric worldviews because they …
painting) pose a profound ontological threat to anthropocentric worldviews because they …
To err is human (-oid): how do consumers react to robot service failure and recovery?
Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …
perfect. This research examines how social perceptions regarding the warmth and …
Conversational commerce: entering the next stage of AI-powered digital assistants
Digital assistant is a recent advancement benefited through data-driven innovation. Though
digital assistants have become an integral member of user conversations, but there is no …
digital assistants have become an integral member of user conversations, but there is no …
Avatars in live streaming commerce: the influence of anthropomorphism on consumers' willingness to accept virtual live streamers
H Chen, B Shao, X Yang, W Kang, W Fan - Computers in Human Behavior, 2024 - Elsevier
Although companies are investing more in avatars to improve interactivity and engage their
customers better, the effectiveness of avatars in online markets needs more evidences. This …
customers better, the effectiveness of avatars in online markets needs more evidences. This …
[KNIHA][B] Robot rights
DJ Gunkel - 2018 - books.google.com
A provocative attempt to think about what was previously considered unthinkable: a serious
philosophical case for the rights of robots. We are in the midst of a robot invasion, as devices …
philosophical case for the rights of robots. We are in the midst of a robot invasion, as devices …
The robotic social attributes scale (RoSAS) development and validation
CM Carpinella, AB Wyman, MA Perez… - Proceedings of the 2017 …, 2017 - dl.acm.org
Accurately measuring perceptions of robots has become increasingly important as
technological progress permits more frequent and extensive interaction between people and …
technological progress permits more frequent and extensive interaction between people and …