Service robot implementation: a theoretical framework and research agenda

D Belanche, LV Casaló, C Flavián… - The Service Industries …, 2020 - Taylor & Francis
Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

Mental state attribution to robots: A systematic review of conceptions, methods, and findings

S Thellman, M De Graaf, T Ziemke - ACM Transactions on Human-Robot …, 2022 - dl.acm.org
The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …

The rise of robots increases job insecurity and maladaptive workplace behaviors: Multimethod evidence.

KC Yam, PM Tang, JC Jackson, R Su… - Journal of Applied …, 2023 - psycnet.apa.org
Robots are transforming the nature of human work. Although human–robot collaborations
can create new jobs and increase productivity, pundits often warn about how robots might …

Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

D Belanche, LV Casaló, J Schepers… - Psychology & …, 2021 - Wiley Online Library
Because of continuous improvements in their underlying technologies, customers perceive
frontline robots as social actors with a high level of humanness, both in appearance and …

[HTML][HTML] Defending humankind: Anthropocentric bias in the appreciation of AI art

K Millet, F Buehler, G Du, MD Kokkoris - Computers in Human Behavior, 2023 - Elsevier
We argue that recent advances of artificial intelligence (AI) in the domain of art (eg, music,
painting) pose a profound ontological threat to anthropocentric worldviews because they …

To err is human (-oid): how do consumers react to robot service failure and recovery?

S Choi, AS Mattila, LE Bolton - Journal of Service Research, 2021 - journals.sagepub.com
Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …

Conversational commerce: entering the next stage of AI-powered digital assistants

J Balakrishnan, YK Dwivedi - Annals of Operations Research, 2024 - Springer
Digital assistant is a recent advancement benefited through data-driven innovation. Though
digital assistants have become an integral member of user conversations, but there is no …

Avatars in live streaming commerce: the influence of anthropomorphism on consumers' willingness to accept virtual live streamers

H Chen, B Shao, X Yang, W Kang, W Fan - Computers in Human Behavior, 2024 - Elsevier
Although companies are investing more in avatars to improve interactivity and engage their
customers better, the effectiveness of avatars in online markets needs more evidences. This …

[KNIHA][B] Robot rights

DJ Gunkel - 2018 - books.google.com
A provocative attempt to think about what was previously considered unthinkable: a serious
philosophical case for the rights of robots. We are in the midst of a robot invasion, as devices …

The robotic social attributes scale (RoSAS) development and validation

CM Carpinella, AB Wyman, MA Perez… - Proceedings of the 2017 …, 2017 - dl.acm.org
Accurately measuring perceptions of robots has become increasingly important as
technological progress permits more frequent and extensive interaction between people and …