Business model innovation and business concept innovation as the context of incremental innovation and radical innovation

JE Souto - Tourism management, 2015‏ - Elsevier
Innovation is a means for obtaining competitive advantages in the tourism and hospitality
sectors. However, the innovations, knowledge, and technologies acquired may be easily …

Understanding the impact of online reviews on hotel performance: an empirical analysis

P Phillips, S Barnes, K Zigan… - Journal of travel …, 2017‏ - journals.sagepub.com
Understanding consumers' needs and wants has been a major source of success for hotel
organizations. Notwithstanding, investigating the valence of online reviews and modeling …

Hospitality innovation strategies: An analysis of success factors and challenges

C Martín-Rios, T Ciobanu - Tourism management, 2019‏ - Elsevier
Innovation in hospitality has attracted considerable interest, partly because its processes
and activities are so diverse, and partly because its impact on performance is still a puzzle …

The interactive effects of online reviews on the determinants of Swiss hotel performance: A neural network analysis

P Phillips, K Zigan, MMS Silva, R Schegg - Tourism Management, 2015‏ - Elsevier
From a strategy perspective, the growth of social media accelerates the need for tourism
organisations to constantly re-appraise their competitive strategies. This study contributes …

[PDF][PDF] Evaluation of the contents of the five stars hotel website and customer orientation

O Jawabreh, A Jahmani… - Information Sciences …, 2022‏ - digitalcommons.aaru.edu.jo
The objectives of this study are multifold: to investigate the functionality of hotel websites
through a content review and to gauge customer perceptions of the value of hotel website …

[HTML][HTML] Resilience to the pandemic: The role of female management, multi-unit structure, and business model innovation

J Gómez, SMS Krammer, B Pérez-Aradros… - Journal of Business …, 2024‏ - Elsevier
In this study, we analyse organisational resilience in the context of the recent COVID-19
pandemic. Combining arguments from the resource-based view and ergodicity, we theorise …

The effect of innovation on hotel market value

JL Nicolau, MJ Santa-María - International Journal of Hospitality …, 2013‏ - Elsevier
The purpose of this article is to analyze the effect of hotel innovations on firm value.
Specifically, this study fills a research gap in the previous literature by examining this effect …

Measuring innovation in a 'low-tech'service industry: the case of the Dutch hospitality industry

PD Hertog, F Gallouj, J Segers - The Service Industries Journal, 2011‏ - Taylor & Francis
This article presents the findings of a survey among 613 firms in the Dutch hospitality
industry adopting a demarcation perspective. The paper illustrates that innovation in this …

Using a systemic approach to assess Internet marketing communication within hospitality industry

T Semerádová, JN Vávrová - Tourism Management Perspectives, 2016‏ - Elsevier
Due to their direct connection with tourism, the accommodation and hospitality industries
belong among the leading service sectors that, with the arrival of the Internet, had to …

Evaluating the influence of E-marketing on hotel performance by DEA and grey entropy

JJ Shuai, WW Wu - Expert systems with applications, 2011‏ - Elsevier
Numerous hotels are increasingly taking advantages of the Internet as a marketing tool to
directly provide better service as well as promotion for customers. This study evaluated the …