Cognitive biases in search: a review and reflection of cognitive biases in Information Retrieval

L Azzopardi - Proceedings of the 2021 conference on human …, 2021 - dl.acm.org
People are susceptible to an array of cognitive biases, which can result in systematic errors
and deviations from rational decision making. Over the past decade, an increasing amount …

Search under uncertainty: Cognitive biases and heuristics: a tutorial on testing, mitigating and accounting for cognitive biases in search experiments

J Liu, L Azzopardi - Proceedings of the 47th International ACM SIGIR …, 2024 - dl.acm.org
Understanding how people interact with search interfaces is core to the field of Interactive
Information Retrieval (IIR). While various models have been proposed (eg, Belkin's ASK …

Understanding and predicting user satisfaction with conversational recommender systems

C Siro, M Aliannejadi, M De Rijke - ACM Transactions on Information …, 2023 - dl.acm.org
User satisfaction depicts the effectiveness of a system from the user's perspective.
Understanding and predicting user satisfaction is vital for the design of user-oriented …

Search interface design and evaluation

C Liu, YH Liu, J Liu, R Bierig - Foundations and Trends® in …, 2021 - nowpublishers.com
This monograph reviews research on the design and evaluation of search user interfaces
that has been published within the past 10 years. Our primary goal is to integrate state-of-the …

Investigating the role of in-situ user expectations in Web search

B Wang, J Liu - Information Processing & Management, 2023 - Elsevier
Pre-adoption expectations often serve as an implicit reference point in users' evaluation of
information systems and are closely associated with their goals of interactions, behaviors …

Understanding user satisfaction with task-oriented dialogue systems

C Siro, M Aliannejadi, M de Rijke - … of the 45th International ACM SIGIR …, 2022 - dl.acm.org
\beginabstract\AcpDS are evaluated depending on their type and purpose. Two categories
are often distinguished:\beginenumerate*\item\acpTDS, which are typically evaluated on …

Toward Cranfield-inspired reusability assessment in interactive information retrieval evaluation

J Liu - Information Processing & Management, 2022 - Elsevier
Re-using research resources is essential for advancing knowledge and develo**
repeatable, empirically solid experiments in scientific fields, including interactive information …

Constructing better evaluation metrics by incorporating the anchoring effect into the user model

N Chen, F Zhang, T Sakai - Proceedings of the 45th international ACM …, 2022 - dl.acm.org
Models of existing evaluation metrics assume that users are rational decision-makers trying
to pursue maximised utility. However, studies in behavioural economics show that people …

A reference-dependent model for web search evaluation: Understanding and measuring the experience of boundedly rational users

N Chen, J Liu, T Sakai - Proceedings of the ACM web conference 2023, 2023 - dl.acm.org
Previous researches demonstrate that users' actions in search interaction are associated
with relative gains and losses to reference points, known as the reference dependence …

Information search process model based on costs and benefits: A behavioural economics perspective

J Qi, Z Han, P Hansen - Journal of Documentation, 2024 - emerald.com
Purpose This study constructed an information search process model based on costs and
benefits to reflect different information search processes under different decisions from a …