Customer satisfaction and its measurement in hospitality enterprises: a revisit and update
Purpose This paper aims to review and discuss customer satisfaction and its application to
the hospitality and tourism industries. This paper defines the concept and analyzes its …
the hospitality and tourism industries. This paper defines the concept and analyzes its …
A systematic review of consumer satisfaction studies in hospitality journals: Conceptual development, research approaches and future prospects
This review paper has the aim of systematically analysing studies published in five
hospitality journals over the period 2000 to 2016. The review was organized around four …
hospitality journals over the period 2000 to 2016. The review was organized around four …
A survey of visual transformers
Transformer, an attention-based encoder–decoder model, has already revolutionized the
field of natural language processing (NLP). Inspired by such significant achievements, some …
field of natural language processing (NLP). Inspired by such significant achievements, some …
Determinasi kepuasan pelanggan terhadap loyalitas pelanggan melalui kepercayaan
Penelitian ini bertujuan untuk menganalisis pengaruh kepuasan pelanggan terhadap
kepercayaan pelanggan, pengaruh kepuasan pelanggan terhadap loyalitas pelanggan …
kepercayaan pelanggan, pengaruh kepuasan pelanggan terhadap loyalitas pelanggan …
A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches
A model of online food delivery service quality, customer satisfaction and customer loyalty: a
combination of PLS-SEM and NCA approaches | Emerald Insight Books and journals Case …
combination of PLS-SEM and NCA approaches | Emerald Insight Books and journals Case …
The influence of perceived food quality, price fairness, perceived value and satisfaction on customers' revisit and word-of-mouth intentions towards organic food …
FA Konuk - Journal of Retailing and Consumer Services, 2019 - Elsevier
The emerging trend of organic food consumption is manifested by the opening of organic
food restaurants in the hospitality sector. In this respect, drawing on cue utilization theory …
food restaurants in the hospitality sector. In this respect, drawing on cue utilization theory …
Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation
Consumer-generated content has provided an important new information medium for
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …
tourists, throughout the purchasing lifecycle, transforming the way that visitors evaluate …
Motivation and satisfaction of Chinese and US tourists in restaurants: A cross-cultural text mining of online reviews
SS Jia - Tourism Management, 2020 - Elsevier
Tourists with dissimilar cultural backgrounds think and behave differently. Precisely
capturing and correctly understanding the cultural difference will help tourism managers …
capturing and correctly understanding the cultural difference will help tourism managers …
The effects of fast food restaurant attributes on customer satisfaction, revisit intention, and recommendation using DINESERV scale
SH Chun, A Nyam-Ochir - Sustainability, 2020 - mdpi.com
The fast food restaurant business is one of the fastest-growing industries in the world.
International and local restaurant chains are trying to satisfy the demands of customers for a …
International and local restaurant chains are trying to satisfy the demands of customers for a …
Customer satisfaction, service quality, and customer value: years 2000-2015
H Oh, K Kim - International Journal of Contemporary Hospitality …, 2017 - emerald.com
Purpose This paper aims to review hospitality and tourism research on customer satisfaction
(CS), service quality (SQ) and customer value (CV) published in several established …
(CS), service quality (SQ) and customer value (CV) published in several established …