Factors influencing consumers' repurchase behavior on fresh food e-commerce platforms: An empirical study

M Liu, W Jia, W Yan, J He - Advanced Engineering Informatics, 2023 - Elsevier
The e-commerce of fresh commodities keeps being adaptive to the change of consumer
consumption attitudes and behavior in the current era of global economy. In the fierce …

Evaluating customer perspectives on omnichannel shop** satisfaction in the fashion retail sector

B Khalid - Heliyon, 2024 - cell.com
The effective implementation of omnichannel commerce can fundamentally alter how
consumers shop online. This study attempted to understand Thai consumers' omnichannel …

ANALYSIS OF THE IMPACT OF CUSTOMER EXPERIENCE ON REPURCHASE ATTITUDES AND INTENT IN ONLINE GROCERY RETAIL: MODERATING FACTORS …

Z Aripin, B Susanto, N Sikki - Journal of Economics, Accounting …, 2023 - kisainstitute.com
The rapid development of online grocery retailing demands a deep understanding of the
factors that influence customer purchasing decisions. This research aims to analyze the …

S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing

A Shamim, MF Abid, F Ahmad - Journal of Retailing and Consumer …, 2024 - Elsevier
Past studies have provided a solid understanding of the role of various customer experience
dimensions as stimuli to enhance customer satisfaction. Additionally, previous research has …

[HTML][HTML] Relationships between psychological risk, brand trust, and repurchase intentions of bottled water: The moderating effect of eco-friendly packaging

KA Sun, J Moon - Sustainability, 2024 - mdpi.com
According to stakeholder theory, consumers are likely to become the main stakeholders of
businesses, and promoting their health is an essential element for building a better …

[HTML][HTML] A conceptual approach to understanding the customer experience in E-Commerce: An empirical study

PB Pires, M Prisco, C Delgado, JD Santos - Journal of Theoretical and …, 2024 - mdpi.com
This study aimed to identify the constructs related to customer experience that underpin e-
commerce, as well as their interconnections, to develop a comprehensive conceptual model …

The impact of negative emotions and relationship quality on consumers' repurchase intention: An empirical study based on service recovery in China's online travel …

J Wei, Y Lian, L Li, Z Lu, Q Lu, W Chen, H Dong - Heliyon, 2023 - cell.com
Abstract Service failures of online travel agencies (OTAs) occur frequently, which makes the
OTA business operation model face huge risks. However, the current academic circles still …

The COVID-19 pandemic and repurchase intention in building brand engagement in the airline industry

M Shabankareh, J Hamzavi, A Ranjbaran… - Journal of Hospitality …, 2024 - emerald.com
Purpose Gripped by the COVID-19 pandemic, the airline industry has faced many
restrictions. Based on the determining factor of repurchase intention, this research paper …

Perceived ease of use, perceived usefulness, and customer satisfaction as driving factors on repurchase intention: the perspective of the e-commerce market in …

IP Nuralam, N Yudiono, MRA Fahmi… - Cogent Business & …, 2024 - Taylor & Francis
This research aims to investigate TAM as a theoretical framework for explaining customer
behavior in online purchases through e-commerce, with customer satisfaction serving as a …

The effect of digital fashion visual symbol perception on consumer repurchase intention: a moderated chain mediation model

T Yan, J Wu, H Meng - … of Fashion Marketing and Management: An …, 2024 - emerald.com
Purpose The study aims to explore how fashion visual symbols influence consumers'
inclination for repurchasing. It attempts to investigate the intricate interplay among three …