In reaction to the growing attention paid to big data and artificial intelligence in hospitality
and tourism research, we systematically reviewed 270 relevant studies to identify topical …

Managers increasingly address client feedback online, a practice known as webcare. Based
on a systematic literature review on webcare, we provide a framework that aims to identify …

Online tourism reviews provide a crucial source of information for the tourism industry, and
determining whether they can be effectively identified is key to influencing tourism decision …

This study aims to use computational linguistics, visual analytics, and deep learning
techniques to analyze hotel reviews and responses collected on TripAdvisor and to identify …

Purpose Research analyzing online travelers' reviews has boomed over the past years, but
it lacks efficient methodologies that can provide useful end-user value within time and …

The present study investigates how managerial responses to online reviews can help
managers maintain relationships with past and future customers, exploring the question …

Understanding the effect of managerial response on online review management has
attracted the attention of scholars in recent years. However, the effect of personalized …

In congruence with the remarkable trend of consumer's adoption of online hotel booking
services, this study applies the Stimulus-Organism-Response (SOR) framework to analyse …

Manufacturers must convey accurate information about their green products to gain
consumer trust. However, some manufacturers provide misleading information by falsely …

Managerial responses to negative reviews could be easily understood as a brand-
safeguarding strategy by firms because negative reviews can damage a company's …