Customer engagement and employee engagement: Systematic review and future directions

S Chandni, Z Rahman - The Service Industries Journal, 2020 - Taylor & Francis
An extensive literature review and analysis of 74 articles spanning over more than 11 years
and 39 journals has been carried out so as to present the current state of research in the …

Factors influencing perceived fairness in algorithmic decision-making: Algorithm outcomes, development procedures, and individual differences

R Wang, FM Harper, H Zhu - Proceedings of the 2020 CHI conference …, 2020 - dl.acm.org
Algorithmic decision-making systems are increasingly used throughout the public and
private sectors to make important decisions or assist humans in making these decisions with …

Understanding burnout: New models

C Maslach, MP Leiter - The handbook of stress and health: A …, 2017 - Wiley Online Library
The concept of burnout, which first attracted the attention of both researchers and
practitioners in the 1970s, is now recognized as a major social issue in the workplace. A …

Organizational justice: New insights from behavioural ethics

JR Crawshaw, R Cropanzano, CM Bell… - Human …, 2013 - journals.sagepub.com
Both organizational justice and behavioural ethics are concerned with questions of 'right and
wrong'in the context of work organizations. Until recently they have developed largely …

[PDF][PDF] Organizational justice: An analysis of approaches, dimensions and outcomes

LK Yadav, N Yadav - NMIMS Management Review, 2016 - academia.edu
Organizational justice is identified as one of the core values of an organization. Over the
years, research has confirmed that justice in an organization is a subjective term; what is …

Aged care nurses' job control influence satisfaction and mental health

KEJ Elliott, J Rodwell, AJ Martin - Journal of Nursing …, 2017 - Wiley Online Library
Background Relationships exist between aged care nurses' perceptions of psychosocial
work characteristics, job satisfaction and mental health, suggesting these characteristics …

Organizational justice and organizational

R Cropanzano, DE Rupp… - The Oxford handbook …, 2018 - books.google.com
In this chapter, we provide a detailed examination of the relationship between employee
justice perceptions and organizational citizenship behavior OCB. Beginning with the earliest …

The psychology of volunteer moderators: Tradeoffs between participation, belonging, and norms in online community governance

B Bulat, H Wang, S Fujimoto, S Frey - new media & society, 2024 - journals.sagepub.com
Online communities rely on effective governance for success, and volunteer moderators are
crucial for ensuring such governance. Despite their significance, much remains to be …

Algorithmic gender bias: investigating perceptions of discrimination in automated decision-making

S Kim, P Oh, J Lee - Behaviour & Information Technology, 2024 - Taylor & Francis
With the widespread use of artificial intelligence and automated decision-making (ADM),
concerns are increasing about automated decisions biased against certain social groups …

How and when generalized reciprocity and negative reciprocity influence employees' well-being: The moderating role of strength use and the mediating roles of …

N Zhu, Y Liu, J Zhang - Behavioral Sciences, 2023 - mdpi.com
Although the literature has shown that generalized reciprocity and negative reciprocity as
exchange norms can significantly influence employees' outcomes, knowledge about how …