Efficient verification of IT change operations or: How we could have prevented Amazon's cloud outage
S Hagen, M Seibold, A Kemper - 2012 IEEE Network …, 2012 - ieeexplore.ieee.org
On April 21st, 2011, a major outage occurred in Amazon's US east coast data center which
led to significant disruptions on customer services. The root cause of the outage was an IT …
led to significant disruptions on customer services. The root cause of the outage was an IT …
A solution for identifying the root cause of problems in it change management
The reuse of knowledge acquired by operators to diagnose failures in Information
Technology (IT) infrastructures has potential to decrease the recurrence of failures and …
Technology (IT) infrastructures has potential to decrease the recurrence of failures and …
Facing the unpredictable: Automated adaption of IT change plans for unpredictable management domains
S Hagen, A Kemper - 2010 International Conference on …, 2010 - ieeexplore.ieee.org
Change Management, a core process of the Information Technology Infrastructure Library
(ITIL), is concerned with the management of changes to IT infrastructure and services to …
(ITIL), is concerned with the management of changes to IT infrastructure and services to …
Towards solid it change management: Automated detection of conflicting it change plans
S Hagen, A Kemper - 12th IFIP/IEEE International Symposium …, 2011 - ieeexplore.ieee.org
Change Management, a core process of the Information Technology Infrastructure Library
(ITIL), is concerned with the management of changes to networks and services to satisfy …
(ITIL), is concerned with the management of changes to networks and services to satisfy …
A 3D thin nets extraction method for medical imaging
N Armande, P Montesinos… - Proceedings of 13th …, 1996 - ieeexplore.ieee.org
This paper presents a powerful tool designed to extract characteristic lines, called 3D thin
nets, from 3D volumetric images. 3D thin nets are the lines where the 3D grey level function …
nets, from 3D volumetric images. 3D thin nets are the lines where the 3D grey level function …
Using strategy trees in change management in clouds
H Otsuka, H Lutfiyya - 2011 7th International Conference on …, 2011 - ieeexplore.ieee.org
Change management in a cloud environment is often complicated by the different needs of
the cloud clients. Changes are not applied all at once. For example, a client may require that …
the cloud clients. Changes are not applied all at once. For example, a client may require that …
Algorithms for the Efficient Verification and Planning of Information Technology Change Operations
S Hagen - 2013 - mediatum.ub.tum.de
Abstract The Information Technology Infrastructure Library (ITIL) describes a set of best
practices on how to manage IT systems while reducing incidents and increasing reliability …
practices on how to manage IT systems while reducing incidents and increasing reliability …
A runtime-restricted strategy for highly parallel scheduling human resource in change management
W Dong, Z Zhan, X Qiu - 2012 IEEE Symposium on Computers …, 2012 - ieeexplore.ieee.org
The uncertainty of change and low-utilization of human resource make change management
more difficult to implement in today's competitive IT management environment. To fill this …
more difficult to implement in today's competitive IT management environment. To fill this …
Identifying the root cause of failures in IT changes: Novel strategies and trade-offs
Despite the Change and Problem Management have received significant attention from the
academic community in recent years, the developed solutions do not identify the root cause …
academic community in recent years, the developed solutions do not identify the root cause …
Scheduling with preemption for Incident Management: When interrupting tasks is not such a bad idea
Large IT service providers comprise hundreds or even thousands of system administrators to
handle customers' IT infrastructure. As part of the Information Systems that support the …
handle customers' IT infrastructure. As part of the Information Systems that support the …