This research investigates principles of judgmental heuristics and dual processing systems
in the online purchasing environment. It examines the effects of availability cues in …

Social media platforms are facing increasing tensions in balancing the desire to maintain
freedom of expression with limiting the spread of fake news and misinformation. This study …

Purpose–Customer activity in service has mainly been understood within the boundaries of
interactions with service providers. This paper goes beyond this view to focus on the …

Purpose This study aims to investigate if different types of negative electronic word-of-mouth
(eWOM) have various negative effects on the attitude of the consumer toward a product …

For years, the importance of customer emotions has been recognized in the service
literature. Despite existing research, the discrete emotions generated by each service …

Through the construct of supplier satisfaction, recent research explains the supplier's
preferred treatment of a given customer. This cause-and-effect phenomenon is often not …

Abundant user‐generated content has increasingly driven consumers to form or modify their
purchasing decisions based on interactions with other consumers, although the extant …

Data retrieval systems supporting the discovery and reuse of open data are emerging as
important tools in the open data ecosystem. However, user satisfaction with them is relatively …

In online review systems, a participant's level of knowledge impacts his/her posting
behaviors, and an increase in knowledge occurs when the participant reads the reviews …

A number of studies show that user comments on news websites can affect news-related
judgments and perceptions. However, with news organizations increasingly shifting their …