Purpose Conversational agents (chatbots, avatars and robots) are increasingly substituting
human employees in service encounters. Their presence offers many potential benefits, but …

This article surveys the area of computational empathy, analysing different ways by which
artificial agents can simulate and trigger empathy in their interactions with humans …

Abstract As Virtual Reality (VR) continues to have an increased presence in the consumer
marketplace, charitable and non-profit organizations are looking to VR to stimulate …

This paper presents our recent research on integrating artificial emotional intelligence in a
social robot (Ryan) and studies the robot's effectiveness in engaging older adults. Ryan is a …

In recent years, there has been growing interest in the use of digital games to enhance
teaching and learning at all educational levels, from early years through to lifelong learning …

This second edition of a bestseller presents systematic and extensive coverage of the
primary areas of research and development within VE technology. It brings together a …

Recent years have seen a significant expansion in research on computational models of
human emotional processes, driven both by their potential for basic research on emotion …

A computational model of emotion must explain both the rapid dynamics of some emotional
reactions as well as the slower responses that follow deliberation. This is often addressed by …

This paper presents a generic and flexible architecture for emotional agents, with what we
consider to be the minimum set of functionalities that allows us to implement and compare …

For human–robot interaction to proceed in a smooth, natural manner, robots must adhere to
human social norms. One such human convention is the use of expressive moods and …