User-generated content (UGC) is becoming increasingly available on social media for a
wide range of products and services. Such UGC contains rich information about customer …

This paper develops a three-step customer clustering based approach to solve two-echelon
location routing problems with time windows. A bi-objective model minimizing costs and …

The development of ICT, particularly in the field of wireless and mobile technologies led
educational institutions to develop library applications. Therefore, the present study tends to …

E-commerce customers' demands for delivery services have become more personalized,
diversified, and complex. In this paper, we conduct cluster analysis on the customer demand …

The overall objective of this paper is to introduce a customer oriented supplier selection
method. Although the supplier selection problem has previously been investigated, an …

Selecting the most suitable supplier regarding to the environmental competencies is one of
the main issues for companies and organizations. To address the issue, the group decision …

This study investigated the impact of blockchain-driven supply chain analytics on the
dimensions of lean, agile, resilient, green, and sustainable (LARGS) supply chain …

This study examined the impact of social media marketing on online purchase intention, with
brand attachment, brand trust, and brand equity acting as mediating factors. The problem …

Customer-involved design concept evaluation (DCE) allows customers to take part in
evaluating the design alternatives to get more popular design concept. Traditional customer …

Fierce competition in the global market forces companies to satisfy all aspects of customers'
needs during the product design stage. Among the customers' needs, affective needs are …