While the debate on online service failure and recovery strategies has been given
considerable attention in the marketing and information systems literature, the evolving …

The knowledge-based view of the firm points knowledge as the main resource able of
generating competitive advantage for organization. This competitive advantage is the result …

Purpose This paper aims to extend the topics from a 2007 paper to stimulate debate on
strategic issues vital for the long-term success of supply chains (SCs). The authors upgraded …

Critical success and failure factors of software projects were extensively studied. However,
software project risk management has rarely researched organizational risks even though …

There is a growing interest in the application of information technologies (IT) for Knowledge
Management (KM) in the public sector; there is, however, a dearth of research on the design …

Researchers report mixed findings on the successful application of information technologies
(IT) for knowledge management (KM). The primary difficulty is argued to be the use of …

Simultaneously engaging in exploration and exploitation is crucial to firms' short-and long-
term survival. Therefore, it is remarkable that many open questions remain regarding …

In face of dynamic environment, such as the automotive sector, organizations are
challenged to establish strategic flexibility through innovations, which require knowledge …

This paper questions the consequences of the use of electronic knowledge repositories for
work and employment. Drawing on critical research suggesting that knowledge …

This chapter examines some of the challenges and opportunities that surround the use of
information technology (IT) in intra‐organizational knowledge management initiatives. Some …