The effect of customer experience, customer satisfaction and word of mouth intention on customer loyalty: The moderating role of consumer demographics
Customer experience, satisfaction and word-of-mouth intention contribute a crucial part in
enhancing customer loyalty in the banking sector. This study examines the moderators of the …
enhancing customer loyalty in the banking sector. This study examines the moderators of the …
The influence of experience, satisfaction and service quality on word of mouth intentions and customer loyalty
Customer satisfaction is very important for business because high customer satisfaction will
increase company profits. The aim of this research is to examine service quality, where …
increase company profits. The aim of this research is to examine service quality, where …
Determinants of Customer Loyalty toward Mobile Wallet Services in Post‐COVID‐19: The Moderating Role of Trust
One of the highly acclaimed innovations is the mobile wallet. Mobile wallets ensure that
customers can make purchases even if they forget their wallets at home. The use of these …
customers can make purchases even if they forget their wallets at home. The use of these …
What drives product involvement and satisfaction with OFDs amid COVID-19?
Online food delivery services (OFDs) have gained the attention of researchers due to the
rapid growth of society. With COVID-19 wreaking havoc on markets worldwide, it compelled …
rapid growth of society. With COVID-19 wreaking havoc on markets worldwide, it compelled …
Effect of hotel overall service quality on customers' attitudinal and behavioural loyalty: perspectives from Zimbabwe
Effect of hotel overall service quality on customers’ attitudinal and behavioural loyalty:
perspectives from Zimbabwe | Emerald Insight Books and journals Case studies Expert Briefings …
perspectives from Zimbabwe | Emerald Insight Books and journals Case studies Expert Briefings …
The role of corporate image, quality service and customer satisfaction to intention behavior and customer loyalty
This study aims to investigate the relationship between corporate image, service quality,
customer satisfaction, behavioral intention, and customer loyalty at PT Indomarco …
customer satisfaction, behavioral intention, and customer loyalty at PT Indomarco …
Communal-brand connection and service loyalty: the mediation effect of corporate reputation and customer satisfaction among retail banking customers
Purpose The study explores the dynamics among communal-brand connections, corporate
reputation, customer satisfaction and their collective influence on service loyalty within the …
reputation, customer satisfaction and their collective influence on service loyalty within the …
Fleet management system, perceived service quality and the public health sector performance in Zimbabwe
Purpose The purpose of the study is to establish the relationship between public health
sector performance (PHSP), fleet management system, perceived service quality (PSQ) and …
sector performance (PHSP), fleet management system, perceived service quality (PSQ) and …
Salesforce social media use, adaptive selling behaviour and consumer outcomes in consumer electronics: An emerging market perspective
The study aims to fill literature gaps in the use of adaptive selling on social media platforms
by observing consumer and sales force behavior in the consumer electronic market. The …
by observing consumer and sales force behavior in the consumer electronic market. The …
Procurement practices, leadership style and employee-perceived service quality towards the perceived public health sector performance in Zimbabwe
The public sector performance can be judged through the ability to deliver expected service
to residents within the community. The purpose of this study was to examine the influence of …
to residents within the community. The purpose of this study was to examine the influence of …