The adoption of innovative technologies confronts IT-Service-Management (ITSM) with an
increasing volume and variety of requests. Artificial intelligence (AI) possesses the potential …

In our digital world, all companies need IT support. IT support staff are under increasing
pressure solving increasingly heterogeneous user tickets. Hybrid intelligence could solve …

One of the most important challenges of volunteered geographic information (VGI) is the
quality assessment. Existing methods of VGI quality assessment, either assess the quality by …

Due to the advent of digitization, service innovation has become even more important for
both business and service research alike. Current service systems engineering approaches …

Hybride Intelligenz (HI), also die Verknüpfung von menschlicher und künstlicher Intelligenz,
bietet Potentiale Mitarbeitende zu entlasten und zu unterstützen. Dieser Beitrag zeigt die …

In today's VUCA world, that is characterized by high volatility, uncertainty, complexity and
ambiguity, service provisioning is required to realize flexible and adaptable reconfiguration …

Zusammenfassung Viele Innovationen aus Forschungs-und Entwicklungsprojekten
scheitern in der Praxis, da die Beteiligten nicht von Anfang an bzw. nicht ausreichend …

Zusammenfassung In Zeiten der Digitalisierung nimmt Informationstechnologie eine
Schlüsselrolle im Modernisierungsprozess von Unternehmen ein. Zugleich bringt die …

To make a fundamental shift toward value orientation, manufacturing companies
strategically move to integrate services into their portfolio. While manufacturing firms rely on …