Preferences in regional public transport: a literature review
J Hansson, F Pettersson, H Svensson… - European Transport …, 2019 - Springer
The purpose of this article is to analyse quality attributes of regional public transport and
their influence on modal choice, demand, and customer satisfaction through a literature …
their influence on modal choice, demand, and customer satisfaction through a literature …
Understanding public transport satisfaction in post COVID-19 pandemic
H Dong, S Ma, N Jia, J Tian - Transport Policy, 2021 - Elsevier
The influence of the COVID-19 pandemic will linger for an extended period, although it is
under control and public transport is gradually resuming its operations. However, there is …
under control and public transport is gradually resuming its operations. However, there is …
The importance of service quality attributes in public transportation: Narrowing the gap between scientific research and practitioners' needs
Abstract Customer Satisfaction Surveys (CSS) have become an important tool for public
transport planners, as improvements in the perceived quality of certain service attributes can …
transport planners, as improvements in the perceived quality of certain service attributes can …
A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul
This paper provides a hierarchical customer satisfaction framework to measure rail transit
lines' performances in Istanbul. The problems related to rail transit line systems are …
lines' performances in Istanbul. The problems related to rail transit line systems are …
Modelling user perception of bus transit quality considering user and service heterogeneity
Transport operating companies and decision-makers not only have to satisfy the demand for
transport but they must also provide a quality service which is attractive to customers. This …
transport but they must also provide a quality service which is attractive to customers. This …
Measuring the quality of public transportation systems and ranking the bus transit routes using multi-criteria decision making techniques
S Güner - Case Studies on Transport Policy, 2018 - Elsevier
This paper aims to provide a useful and practical methodology for bus transit operators to
monitor and improve the quality of bus transit services. To this aim, a two-stage multi-criteria …
monitor and improve the quality of bus transit services. To this aim, a two-stage multi-criteria …
An integrated decision support model for evaluating public transport quality
Big cities suffer from serious complex problems such as air pollution, congestion, and traffic
accidents. Develo** public transport quality in such cities is considered an efficient …
accidents. Develo** public transport quality in such cities is considered an efficient …
Understanding the effects of economic crisis on public transport users' satisfaction and demand
This paper extends the research that begun in 2008 by the authors, on users' perception of
public transport quality. The objective of the current paper is to investigate the impact of …
public transport quality. The objective of the current paper is to investigate the impact of …
Research on the comfort of vehicle passengers considering the vehicle motion state and passenger physiological characteristics: Improving the passenger comfort of …
C Wang, X Zhao, R Fu, Z Li - … of environmental research and public health, 2020 - mdpi.com
Comfort is a significant factor that affects passengers' choice of autonomous vehicles. The
comfort of an autonomous vehicle is largely determined by its control algorithm. Therefore, if …
comfort of an autonomous vehicle is largely determined by its control algorithm. Therefore, if …
Heterogeneity in desired bus service quality from users' and potential users' perspective
Investigating on transit users' opinions represents a useful strategy to understand the level of
quality of a service, and consequently pursuing the most convenient interventions for …
quality of a service, and consequently pursuing the most convenient interventions for …