Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

Social robots, conversational agents, voice assistants, and other embodied AI are
increasingly a feature of everyday life. What connects these various types of intelligent …

Purpose This paper aims to document how AI has changed the way consumers make
decisions and propose how that change impacts services marketing, service research and …

Background Digital technologies have the potential to contribute to health promotion and
disease prevention in the aging world. Objective This study aims to identify digital …

To prevent the spread of COVID-19 and to continue responding to healthcare needs,
hospitals are rapidly adopting telehealth and other digital health tools to deliver care …

Chatbots (also known as conversational agents and virtual assistants) offer the potential to
deliver healthcare in an efficient, appealing and personalised manner. The purpose of this …

This study aims to understand the drivers behind the usage habits of voice assistants (VAs).
To do so, we extend the Technology Acceptance Model in conjunction with the concept of …

This paper reviews different types of conversational agents used in health care for chronic
conditions, examining their underlying communication technology, evaluation measures …

Background Chronic and mental health conditions are increasingly prevalent worldwide. As
devices in our everyday lives offer more and more voice-based self-service, voice-based …

Background Health care and well-being are 2 main interconnected application areas of
conversational agents (CAs). There is a significant increase in research, development, and …