Machine-generated text is increasingly difficult to distinguish from text authored by humans.
Powerful open-source models are freely available, and user-friendly tools that democratize …

Judging by the millions of reviews left by guests on the Airbnb platform, this trusted
community marketplace for accommodations is fulfilling its mission of matching travelers with …

Customers increasingly rely on reviews for product information. However, the usefulness of
online reviews is impeded by fake reviews that give an untruthful picture of product quality …

" According to historians, European trade took off at the end of the 12th century in what is
now the North of France, in the county of Champagne. 1 It is at this period that this county …

Marketing scholars increasingly use web scra** and application programming interfaces
(APIs) to collect data from the internet. Yet, despite the widespread use of such web data, the …

Consumers rely on internet user reviews. Existing sentiment-based detection systems fail to
capture consumer feelings regarding numerous aspects of products or services which …

Ranking, recommendation, and retrieval systems are widely used in online platforms and
other societal systems, including e-commerce, media-streaming, admissions, gig platforms …

In the past few years, a new crop of transformer-based language models such as Google's
BERT and OpenAI's ChatGPT has become increasingly popular in text analysis, owing their …

After decades of catering to niche audiences, podcasting is now recognized as a booming
industry with more than 100 million Americans tuning in every month. Moreover, marketers …

Although fake reviews are ubiquitous in the information interface that consumers browse,
there is little research to understand the role of fake reviews in the online purchase process …