We conducted a comprehensive review of empirical research related to frontline service
employees over the past four decades (1980-2020). Utilizing a bibliometric map** …

The study explores the influence of perceived corporate social responsibility on the
employee-corporate relationship (organizational trust, organizational identification) and …

Aim The attitudes and behaviours of nursing staff are critical to determine patients'
satisfaction and to have a competitive advantage for any healthcare organization. This study …

Rethinking the workplace experience as a means for enhancing the well-being of frontline
employees (FLEs) represents a key priority for services. The well-being of frontline …

Purpose The purpose of this paper is to use “positive organizational behavior” and
“transformative service research” paradigms to introduce “employee well-being” as a focal …

Purpose This study divulges the new concept of employees' withdrawal behavior during the
global pandemic (COVID-19). The study's purpose is to draw new insights into workplace …

This qualitative study employs a thematic network analysis of the literature to explore the
implications and evaluations of the 'Great Reset'. Delving into how complexity theory …

Purpose This paper aims to conceptualize and characterize service ecosystems, addressing
calls for research on this important and under-researched topic. Design/methodology …

Service research highlights the utility of adopting a service ecosystem approach to studying
service innovation. It suggests that service innovations can arise from challenging and …

Purpose Employee green behavior (EGB) is a type of pro-environment behavior at the
workplace strategized by organizations to attain sustainable development goals. While …