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[HTML][HTML] Determinants of customer satisfaction on service quality: A study of railway platforms in India
Abstract Service quality has been viewed as a determinant of customer satisfaction. Different
dimensions of service quality have been considered by various researchers. This study …
dimensions of service quality have been considered by various researchers. This study …
Customer satisfaction in the hotel industry: A case study from Sicily
In order to be successful in the market it is not sufficient to attract new customers managers
must concentrate on retaining existing customers implementing effective policies of …
must concentrate on retaining existing customers implementing effective policies of …
[HTML][HTML] Service quality attributes affecting customer satisfaction for bus transit
In this article a tool for measuring customer satisfaction in public transport is proposed.
Specifically, a structural equation model is formulated to explore the impact of the …
Specifically, a structural equation model is formulated to explore the impact of the …
A stated preference experiment for measuring service quality in public transport
This paper develops a Stated Preference (SP) experiment that provides a way to measure
service quality in public transport. The paper introduces an empirical procedure for …
service quality in public transport. The paper introduces an empirical procedure for …
An ordinal logistic regression model for analysing airport passenger satisfaction
Purpose–This paper aims to provide a tool for measuring air passenger satisfaction and for
identifying the critical service aspects available in the terminal in order to offer services …
identifying the critical service aspects available in the terminal in order to offer services …
A service quality experimental measure for public transport
G Mazzulla, L Eboli - 2006 - openstarts.units.it
In this paper the importance of service quality attributes for public transport is estabilished by
Importance Value calculation. Attribute weights (IV) are calculated by a specific empirical …
Importance Value calculation. Attribute weights (IV) are calculated by a specific empirical …
[کتاب][B] Customer relationship management: Organizational and technological perspectives
F Rajola - 2003 - books.google.com
Companies and financial institutions are employing operational information systems in an
efficient way. While they have consolidated a strong level of knowledge in management …
efficient way. While they have consolidated a strong level of knowledge in management …
Importance-performance analysis in public transport level of service: a case study of the trans Koetaradja bus in Banda Aceh
Traffic congestion often occurs in many cities, particularly in develo** countries, mainly
due to excessive private vehicles instead of public transport. To solve the problem, public …
due to excessive private vehicles instead of public transport. To solve the problem, public …
[کتاب][B] Il cliente nella sanità: i risultati di un percorso di ricerca
G Favretto - 2002 - books.google.com
Page 1 A cura di Giuseppe Favretto IL CLIENTE NELLA SANITÀ I risultati di un percorso di
ricerca FRANCOANGELI/Sanità Page 2 Page 3 Page 4 I lettori che desiderano informarsi sui …
ricerca FRANCOANGELI/Sanità Page 2 Page 3 Page 4 I lettori che desiderano informarsi sui …
[کتاب][B] Customer Relationship Management e Customer Satisfaction. Aspetti teorici ed evidenze empiriche nel settore turistico
A Angelini - 2005 - arpi.unipi.it
La soddisfazione del cliente rappresenta ancora oggi un tema di grande attualità e
importanza per le imprese poiché costituisce la premessa indispensabile per riuscire a …
importanza per le imprese poiché costituisce la premessa indispensabile per riuscire a …