[HTML][HTML] Customer experience management in the age of big data analytics: A strategic framework

M Holmlund, Y Van Vaerenbergh, R Ciuchita… - Journal of Business …, 2020 - Elsevier
Customer experience (CX) has emerged as a sustainable source of competitive
differentiation. Recent developments in big data analytics (BDA) have exposed possibilities …

Speech emotion recognition using self-supervised features

E Morais, R Hoory, W Zhu, I Gat… - ICASSP 2022-2022 …, 2022 - ieeexplore.ieee.org
Self-supervised pre-trained features have consistently delivered state-of-art results in the
field of natural language processing (NLP); however, their merits in the field of speech …

[PDF][PDF] Speech emotion recognition with multi-task learning.

X Cai, J Yuan, R Zheng, L Huang, K Church - Interspeech, 2021 - academia.edu
Speech emotion recognition (SER) classifies speech into emotion categories such as:
Happy, Angry, Sad and Neutral. Recently, deep learning has been applied to the SER task …

Jointly fine-tuning" bert-like" self supervised models to improve multimodal speech emotion recognition

S Siriwardhana, A Reis, R Weerasekera… - arxiv preprint arxiv …, 2020 - arxiv.org
Multimodal emotion recognition from speech is an important area in affective computing.
Fusing multiple data modalities and learning representations with limited amounts of labeled …

Multimodal emotion recognition with transformer-based self supervised feature fusion

S Siriwardhana, T Kaluarachchi, M Billinghurst… - Ieee …, 2020 - ieeexplore.ieee.org
Emotion Recognition is a challenging research area given its complex nature, and humans
express emotional cues across various modalities such as language, facial expressions …

Slue: New benchmark tasks for spoken language understanding evaluation on natural speech

S Shon, A Pasad, F Wu, P Brusco… - ICASSP 2022-2022 …, 2022 - ieeexplore.ieee.org
Progress in speech processing has been facilitated by shared datasets and benchmarks.
Historically these have focused on automatic speech recognition (ASR), speaker …

[HTML][HTML] Emotional speech recognition using deep neural networks

L Trinh Van, T Dao Thi Le, T Le Xuan, E Castelli - Sensors, 2022 - mdpi.com
The expression of emotions in human communication plays a very important role in the
information that needs to be conveyed to the partner. The forms of expression of human …

Harnessing AI and NLP Tools for Innovating Brand Name Generation and Evaluation: A Comprehensive Review

M Lemos, PJS Cardoso, JMF Rodrigues - Multimodal Technologies and …, 2024 - mdpi.com
The traditional approach of single-word brand names faces constraints due to trademarks,
prompting a shift towards fusing two or more words to craft unique and memorable brands …

[HTML][HTML] Automatic Speech Recognition: A survey of deep learning techniques and approaches

H Ahlawat, N Aggarwal, D Gupta - International Journal of Cognitive …, 2025 - Elsevier
Significant research has been conducted during the last decade on the application of
machine learning for speech processing, particularly speech recognition. However, in recent …

MIA-Net: Multi-modal interactive attention network for multi-modal affective analysis

S Li, T Zhang, B Chen, CLP Chen - IEEE Transactions on …, 2023 - ieeexplore.ieee.org
When a multi-modal affective analysis model generalizes from a bimodal task to a trimodal
or multi-modal task, it is usually transformed into a hierarchical fusion model based on every …