Digital retail is a technology-driven business. Customers shop with the help of cutting-edge
self-service technologies deployed by marketers to enhance customer experience and e …

Purpose–This exploratory paper aims to extend the research on customer co-creation
behavior into an emerging market. To this end, it empirically examines the influence of e …

Purpose Measuring tax service quality is important as it may contribute to sustainable tax
management. This study aims to develop and validate a scale that measures tax service …

This study aims to examine the effect of tax amnesty benefits perceived on This study aims to
examine the effect of tax amnesty on taxpayer compliance on service quality as a …

Purpose–The purpose of this paper is to investigate empirically the critical factors for the
diffusion of web technologies in supply chain management (SCM) functions, based on the …

Tax revenue forms the backbone of any economy. The quality of the e-services provided by
a revenue authority is therefore crucial, as e-service quality directly influences the burden of …

The Internet's meteoric rise in popularity has led to the growing importance of the quality of
online services in numerous industries, including the rapidly expanding tourism industry …

Quality of service has a very strong influence on customer satisfaction and on company
performance. Improving the quality of service to satisfy and retain customers is one of the …

Purpose: The purpose of our study is to explain that satisfaction in some features of e-tax
system can increase the perception of service tax climate toward tax institution. In the era of …

Background: As a country with the largest number of netizens around the world, China
enjoys improving social information services based on the Internet. With such a large …