Purpose This study aims to demonstrate digital banking's influence on customers' evaluation
of service experience and develop a framework identifying the most significant variables of …

There is growing interest in our society in making payments using mobile phones as an
alternative to using cash, checks or credit cards. The objective of this study is to analyze the …

Food delivery apps (FDAs) as an emerging online-to-offline mobile technology, have been
widely adopted by catering businesses and customers. Especially, as they have provided …

Purpose The development of mobile technology has changed the traditional financial
industry and banking sector. While traditional banks have adopted artificial intelligence (AI) …

Mobile banking (MB) is one of the most recent innovations for financial sectors which could
have practical value to both users and banks. This study aims to explore the dimensions …

The mobile commerce (m-commerce) industry has rapidly grown in value in recent years, as
has the number of m-commerce service providers and interest in it from consumers and …

Purpose Consumers in India are increasingly using mobile payment systems (MPSs) to
make online and offline payments. Digital payment applications are gradually being used as …

In this study, the determinants (ie, social influence, effort expectancy, performance
expectancy, trust, and food safety risk perception) affecting customers' purchase intention …

Establishing a blockchain food traceability system (BFTS) is increasingly important and
urgent to resolve the contradiction between consumers' intention regarding safe food …

The important influence of e-service quality (e-SQ) on customer satisfaction and loyalty has
been demonstrated in many contexts, but has not been examined in telecom settings yet …