The 2021 sales volume in the market of service robots is attractive. Expert reports from the
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …

Purpose Given the recent growth of service robot research in hospitality and tourism
management (HTM), the purpose of this study is to identify a research agenda by conducting …

Despite service robots' importance in the tourism industry, few studies have investigated
human–robot interaction from a reciprocal exchange perspective. This paper applies social …

Technology developments relating to automation, artificial intelligence, and robots have
transformed the landscape of service industries, including hospitality and tourism. Through a …

Astoundingly, recent technological advancements have enabled robots to display emotions.
Yet, while emotional expression is valued in the field of service, understanding emotions in …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

What factors drive consumers to use artificial intelligence (AI)-powered chatbots? The
current study examined the associations among AI-powered chatbots' anthropomorphism …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

As service robots are becoming more human-looking, people are beginning to perceive
robots as creepy in one way but cool in another. This study investigates how the trade-off …