The products and services offered by banks are very similar. The differentiator is the level of
service quality. Many studies have been conducted to explore the impact of service quality …

Along with globalization, new technologies are introduced to the banking sector in order to
enhance service quality which is consequential to attract and retain rational customers. In …

The notions of creativity and implementation are two identical activities of innovation
process, and it could find different antecedents or determined indicators for an organization …

This study aims to test Information Resource Technology on bank customers, either directly
or indirectly, on bank customer loyalty. The sample in the research of Bank Mandiri …

The local government administrative mechanism of Sri Lanka has been set to decentralize
the power to respond for the regional service demands of stakeholders including business …

The study assessed the effects of service quality on customer satisfaction in the public
sector, the case study of Tanzania Electric Supply Company (TANESCO). The objectives …

The main objective of this research is to study the relationship between organizational
commitment (OC) and organizational citizenship behavior (OCB) in Malaysian banking …

Penelitian ini bertujuan untuk menguji teknologi pemasaran dan teknologi perdagangan
pada pendapatan ekonomi kreatif di Jakarta Timur. Sampel dalam penelitian ekonomi …

The study assessed the effects of service quality delivery on customer satisfaction in the
public sectors, the case study of Tanzania Electric Supply Company (TANESCO). The …