Present study is an attempt to measure technology readiness of Indian customers towards
self checkout service (SCS) through mobile app at retail stores at Hyderabad, India. Self …

Novel technologies and application scenarios for store-based retailing are available in a
large variety. The retailers' strategic focus and willingness to invest in these innovations is …

The introduction of self-service technology (SST), particularly self-checkout and self-scan
services, has gained increasing attention from German retail. But to date, end-customer SST …

The increasing popularity of smartphones, the constant rise of e-commerce turnover and
plungingdepartment storesales have a significant impact on brick-and-mortar stores …

Purpose Retailers are implementing technology-enabled mobile checkout processes in their
stores to improve service quality, decrease labor costs and gain operational efficiency …

Managing touchpoints is a crucial task of today's digital retail companies to ensure a
consistent brand perception for their customers. However, even from a company …

The rapid adaptation of people to develo** and changing technology creates big
differences in shop** habits compared to the past. Especially with the growth of e …

As the physical and digital world increasingly merge, more and more information systems
are being used publicly. This paper outlines current gaps in information systems adoption …

It has often been said that the only constant in retailing is change (Brown 1987, p. 5; Markin
and Duncan 1981, p. 58). The transformation or change of the retail industry was often …

In retail 85% of sales occur in physical stores. In the US alone, people spend roughly 37
billion hours each year waiting in line in physical stores. This leads to 4.4 billion potential …