Public libraries in the Netherlands face growing scepticism about their value to communities
and society at large. The digitization of media, information and communication gives rise to …

Purpose The purpose of this paper is to indicate the place of assessment of the impact of
libraries in the overall quality evaluation of these institutions. In the paper, an attempt has …

Public libraries are under constant pressure to demonstrate their worth. Outcome measures
can present the benefits public libraries bring to individuals in terms that are relevant to …

Organizational performance assessment is a practice-based framework that builds on the
synergy between planning and assessment, and results in the discernment of impact and …

State, public, academic, and special libraries are conducting and publishing the results of
studies aimed at showing the value of their services and resources. Librarians must be …

The ways in which university quality assessments are developed reveal a great deal about
value constructs surrounding higher education. Measures developed and consumed by …

Objective–This paper describes the experiences of four prominent North American research
libraries as they implemented Balanced Scorecards as part of a one-year initiative facilitated …

Purpose–While originally designed for the for‐profit sector, the Balanced Scorecard has
been adopted by non‐profit and government organizations, including some libraries. This …

Ocenianie nie jest zajęciem szczególnie przyjemnym, zwłaszcza jeżeli oceniać trzeba
własne zachowania czy wyniki podejmowanych działań. Niemniej bywa zajęciem …

Academic libraries exist in an atmosphere of changing resources, stakeholder expectations,
technologies, and scholarly publishing. Library directors, such as those investigated for this …