The increasing importance of information technology (IT) services in the global economy
prompts researchers in the field of information systems (IS) to give special attention to the …

Service operations management (SOM) has a rich history of important but not widely
recognized contributions to research and practice. There also seems to be some uncertainty …

The services sector has grown over the last 50 years to dominate economic activity in most
advanced industrial economies, yet scientific understanding of modern services is …

The current growth of the service sector in global economies is unparalleled in human
history—by scale and speed of labor migration. Even large manufacturing firms are seeing …

Diverse businesses, such as garbage collection, retail banking, and management consulting
are often tied together under the heading of “services”, based on little more than a …

The customer experience: a road‐map for improvement | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search The customer …

The management of new service development (NSD) has become an important competitive
concern in many service industries. However, NSD remains among the least studied and …

With rapid advances in technologies, especially in artificial intelligence, smart sensors, big
data analytics, and robotics, the service industry began introducing robots to perform a …

Computer scientists work with formal models of algorithms and computation, and someday
service scientists may work with formal models of service systems. The four examples here …

The objective of this paper is to review recent developments in service theory and systems
theory with a view to identifying common features between the two. In particular, the study …