The contact center is the center of communication between users and service providers
through which companies strive to provide support and retain or increase the customer's …

Emotions have been studied in a marketing context for years. However, the rapid change of
digital channels and customers' omnichannel behavior emphasizes the need to further …

The past twenty years have been a time of many new technological developments, changing
business practices, and interesting innovations in the financial information system (IS) and …

The main aim of the research is to examine the omnichannel digital banking platforms within
the UAE and how banking sector in UAE is providing smart service for smart cities. Digital …

Banka müşterilerinin kanal kullanım alışkanlıklarının, kanal dolandırıcılığının tespitinde
kullanımının araştırılması, bu araştırmanın konusunu oluşturmaktadır. Banka müşterilerinin …