This paper presents a review, analysis, classification and codification of the literature on
quality function deployment (QFD) produced between 2002 and 2006. The publications …

Environmental, social and governance (ESG) criteria mean investment in economic choices
which, without interference with the environment, are intended to promote long-term …

A review of benchmarking literature revealed that there are different types of benchmarking
and a plethora of benchmarking process models. In some cases, a model has been uniquely …

This paper presents how benchmarking approach can be applied to evaluate and improve
the construction project management. A conceptual research framework was generally …

Benchmarking is an effective method for organizations to increase their productivity, quality
of products, reliability of processes or services. The organization may make a comparison …

The construction industry generates different types of data from the project inception stage to
project delivery. This data comes in various forms and formats which surpass the data …

Purpose–The purpose of this paper is to determine the dimensions of service quality in
Indian hospitals, from the perspectives of patients and their family members/friends (referred …

Purpose–The purpose of this study is to review a major section of the literature on
benchmarking practices in order to achieve better perspectives for emerging benchmarking …

Purpose Organizations worldwide use national quality awards for improving organizational
excellence. The United Arab Emirates (UAE) launched its business excellence awards for …

Purpose–Using 12 case studies, the purpose of this paper is to investigate the use of
business analysis techniques in BPR. Some techniques are used more than others …