Looking for information: A survey of research on information seeking, needs, and behavior
The 4th edition of this popular and well-cited text is now co-authored, and includes
significant changes from earlier texts. Presenting a comprehensive review of over a century …
significant changes from earlier texts. Presenting a comprehensive review of over a century …
Task complexity: A review and conceptualization framework
Task complexity has been recognized as an important task characteristic that influences and
predicts human performance and behaviors. However, currently there is still limited …
predicts human performance and behaviors. However, currently there is still limited …
AI customer service: Task complexity, problem-solving ability, and usage intention
Artificial intelligence (AI) in the context of customer service, we define as a technology-
enabled system for evaluating real-time service scenarios using data collected from digital …
enabled system for evaluating real-time service scenarios using data collected from digital …
[LIBRO][B] Seeking meaning: A process approach to library and information services
CC Kuhlthau - 2004 - informationr.net
The first edition of this book was published ten years ago and rapidly become something of
a classic in the field of information seeking behaviour. It is good to see the second edition …
a classic in the field of information seeking behaviour. It is good to see the second edition …
[LIBRO][B] Handbook of research on educational communications and technology: a project of the association for educational communications and technology
Early in 2005, Phil Harris, Executive Director of the Association of Educational
Communications and Technology, approached Mike Spector and asked if he would like to …
Communications and Technology, approached Mike Spector and asked if he would like to …
A principle of uncertainty for information seeking
CC Kuhlthau - Journal of documentation, 1993 - emerald.com
This paper proposes an uncertainty principle for information seeking. The principle is based
on the results of a series of studies conducted by the author into the user's perspective of the …
on the results of a series of studies conducted by the author into the user's perspective of the …
Methods for evaluating interactive information retrieval systems with users
D Kelly - Foundations and Trends® in Information Retrieval, 2009 - nowpublishers.com
This paper provides overview and instruction regarding the evaluation of interactive
information retrieval systems with users. The primary goal of this article is to catalog and …
information retrieval systems with users. The primary goal of this article is to catalog and …
[LIBRO][B] Exploratory search: Beyond the query-response paradigm
RW White, RA Roth - 2009 - books.google.com
As information becomes more ubiquitous and the demands that searchers have on search
systems grow, there is a need to support search behaviors beyond simple lookup …
systems grow, there is a need to support search behaviors beyond simple lookup …
The concept of relevance in IR
P Borlund - Journal of the American Society for information …, 2003 - Wiley Online Library
This article introduces the concept of relevance as viewed and applied in the context of IR
evaluation, by presenting an overview of the multidimensional and dynamic nature of the …
evaluation, by presenting an overview of the multidimensional and dynamic nature of the …
Cognitive perspectives of information retrieval interaction: elements of a cognitive IR theory
P Ingwersen - Journal of documentation, 1996 - emerald.com
The objective of the paper is to amalgamate theories of text retrieval from various research
traditions into a cognitive theory for information retrieval interaction. Set in a cognitive …
traditions into a cognitive theory for information retrieval interaction. Set in a cognitive …