As digital platforms are increasingly incorporated within the digital apparatus of states in
Europe, platformisation needs to be analysed in further detail with reference to both the …

Public service provision in the frontline, coined street-level bureaucracy, has been gradually
impacted by information and communications technology (ICT) for decades. This impact …

Lawful and appropriate use of cloud-based globally provided Software-as-a-Service (SaaS)
solutions by a public sector organisation (PSO) for data processing and maintenance of …

Implementation and use of an IT standard in software involves legal, technical and societal
challenges. This paper addresses how an organisation can, and should, determine the …

Governmental adoptions of open sources are driven by key factors, including system
interoperability, cost-efficiency, vendor lock-in avoidance, redundancy reduction, and …

Technological progress poses unique challenges for the public sector. New technology
should be adopted, but it must always be done within the framework of good administration …

Many public sector organisations (PSO) use SaaS solutions from dominant global providers.
Implementation of these solutions may raise issues concerning both lawful data processing …

With increased adoption and use of cloud-based software-as-a-service (SaaS) solutions
from international providers many public sector organisations expose themselves to a …