Intention to use analytical artificial intelligence (AI) in services–the effect of technology readiness and awareness
Purpose The automation of services is rapidly growing, led by sectors such as banking and
financial investment. The growing number of investments managed by artificial intelligence …
financial investment. The growing number of investments managed by artificial intelligence …
[HTML][HTML] Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda
Robo-advisors, also known as robo-advisory services, significantly reshape customer
service in financial advisory industries, transforming retail investor markets by substituting …
service in financial advisory industries, transforming retail investor markets by substituting …
Digital financial consumers' decision-making: a systematic literature review and integrative framework
Purpose This study aims to systematically review the literature on digital consumers'
decision-making in the banking, financial services and insurance (BFSI) sector and …
decision-making in the banking, financial services and insurance (BFSI) sector and …
Responsible and human centric AI-based insurance advisors
The domain about what it means to give responsible and human centric recommendations
in the context of Artificial Intelligence (AI)-based insurance has not yet been fully explored. In …
in the context of Artificial Intelligence (AI)-based insurance has not yet been fully explored. In …
No trust, no use: how young retail investors build initial trust in financial robo-advisors
No trust, no use: how young retail investors build initial trust in financial robo-advisors | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
AI-enabled investment advice: Will users buy it?
The objective of this paper is to develop and empirically validate a conceptual model that
explains individuals' behavioral intention to accept AI-based recommendations as a function …
explains individuals' behavioral intention to accept AI-based recommendations as a function …
Artificial intelligence for political decision-making in the European Union: Effects on citizens' perceptions of input, throughput, and output legitimacy
A lack of political legitimacy undermines the ability of the European Union (EU) to resolve
major crises and threatens the stability of the system as a whole. By integrating digital data …
major crises and threatens the stability of the system as a whole. By integrating digital data …
A model validation of robo-advisers for stock investment
The study examines the intention of stock investors to adopt robo-advisers (also known as
automated investing services) in financial investment decisions. Using an adapted …
automated investing services) in financial investment decisions. Using an adapted …
Robo-advisors (RAs): the programmed self-service market for professional advice
MN Wexler, J Oberlander - Journal of Service Theory and Practice, 2021 - emerald.com
Purpose This conceptual paper draws together an interdisciplinary approach to robo-
advisors (RAs) as an example of an early and successful example of automated …
advisors (RAs) as an example of an early and successful example of automated …
[HTML][HTML] Not transparent and incomprehensible: A qualitative user study of an AI-empowered financial advisory system
AI-empowered and algorithm-driven automated financial advisory systems, also known as
Robo-advisors, have been rapidly implemented by service providers and customers in …
Robo-advisors, have been rapidly implemented by service providers and customers in …