Research on the frontier and prospect of service robots in the tourism and hospitality industry based on International Core Journals: A Review
M Chen, X Wang, R Law, M Zhang - Behavioral Sciences, 2023 - mdpi.com
This paper used the mixed research method of bibliometric and content analysis to study
284 studies on service robots in the tourism and hospitality industry collected from the Web …
284 studies on service robots in the tourism and hospitality industry collected from the Web …
AI awareness and employee-related outcomes: A systematic review of the hospitality literature and a framework for future research
Artificial intelligence (AI) adoption is expected to increase in the hospitality industry due to its
efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might …
efficiency and effectiveness in operations. Despite its immense benefits, AI adoption might …
Service robots in full-and limited-service restaurants: Extending technology acceptance model
As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …
existing literature has widely adopted the technology acceptance model to understand …
Employees' perception of robots and robot-induced unemployment in hospitality industry under COVID-19 pandemic
The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …
adoption of service robots in the hospitality industry. As service paradigm and customer …
Smart and sustainable hotels: tourism agenda 2030 perspective article
Purpose This perspective study aims to discuss the inclusion of technology in hotels as a
key driver of sustainability. Design/methodology/approach The paper covers literature and …
key driver of sustainability. Design/methodology/approach The paper covers literature and …
The dark side of robot usage for hotel employees: An uncertainty management perspective
The increasing usage of service robots in hotels has generated discussions about their
positive impacts. However, little research has been done on the adverse aspects of robot …
positive impacts. However, little research has been done on the adverse aspects of robot …
Functionality and usability features of ubiquitous mobile technologies: the acceptance of interactive travel apps
Purpose Customers are increasingly using mobile applications (apps) to compare prices of
travel and hospitality services and to purchase their itineraries, tours and stays. This study …
travel and hospitality services and to purchase their itineraries, tours and stays. This study …
Design of a TAM Framework with Emotional Variables in the Acceptance of Health-based IoT in Indonesia
Utilizing IoT based on health services cannot be avoided, especially during a pandemic
requiring a screening process for a person's condition. It serves as an important tool for …
requiring a screening process for a person's condition. It serves as an important tool for …
[HTML][HTML] Working with robots: Trends and future directions
Robots are taking on a prominent role in driving organizational evolution toward industrial
revolutions. While research on the role of robots in human resource management (robot …
revolutions. While research on the role of robots in human resource management (robot …
Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees' outcomes
The wide application of AI in the service industry has dramatically changed job tasks and
required knowledge. It becomes more urgent and necessary to craft their job proactively to …
required knowledge. It becomes more urgent and necessary to craft their job proactively to …