[HTML][HTML] Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design

IKF Haugeland, A Følstad, C Taylor… - International Journal of …, 2022 - Elsevier
Understanding the user experience of chatbots for customer service is essential to realize
the potential of this technology. Such chatbots are typically designed for efficient and …

Research on the correlation mechanism between eye-tracking data and aesthetic ratings in product aesthetic evaluation

Y Wang, F Song, Y Liu, Y Li, X Ma… - Journal of engineering …, 2023 - Taylor & Francis
It is an open question whether the results of human evaluations of product aesthetics can be
reasonably predicted from eye-tracking data. In this paper, we investigate the correlation …

Ordinary user experiences at work: a study of greenhouse growers

T Clemmensen, M Hertzum… - ACM Transactions on …, 2020 - dl.acm.org
We investigate professional greenhouse growers' user experience (UX) when using climate-
management systems in their daily work. We build on the literature on UX, in particular UX at …

A Chinese Version of the Aesthetics Scale: Cultural Adaptation and Psychological Measurement

X Deng, Y Wang, J Su, Z Li - International Journal of Human …, 2024 - Taylor & Francis
Abstract The Aesthetics Scale is one of the most commonly used aesthetics evaluation scale
in HCI. In this study, a Chinese version of the Aesthetics Scale (C-AS) was translated and …

An evaluation of the quality of online perinatal depression information

MP Hardman, KA Reynolds, SK Petty… - BMC Pregnancy and …, 2022 - Springer
Background During the perinatal period (including pregnancy and up to 12 months after
childbirth), expectant and new mothers are at an elevated risk of develo** depression …

[HTML][HTML] A web-based self-help intervention for co** with the loss of a partner: protocol for randomized controlled trials in 3 countries

J Brodbeck, S Jacinto, A Gouveia… - JMIR research …, 2022 - researchprotocols.org
Background: The death of a partner is a critical life event in later life, which requires grief
work as well as the development of a new perspective for the future. Cognitive behavioral …

The effect of embodied anthropomorphism of personal assistants on user perceptions

E Schneiders, E Papachristos… - Proceedings of the 33rd …, 2021 - dl.acm.org
We investigate the impact of anthropomorphism on embodied AI through a study of personal
assistants (PA). The effects of physical embodiment remain underexplored while the …

Unpacking Mobile Website Aesthetics and Its Effect: A Case of M-commerce Website Offering Search and Experience Goods

SW Lin, LYS Lo, YJ Chen - Journal of Organizational Computing …, 2025 - Taylor & Francis
ABSTRACT A major challenge for mobile commerce operators is how to attract customers to
access their websites displayed on a mobile device screen only twice the size of a palm, so …

Internal structure evaluation on the Indonesian version of psychological well-being scales

D Muttaqin - Psympathic: Jurnal Ilmiah Psikologi, 2022 - repository.ubaya.ac.id
The purpose of this research is to examine the internal structure of the Indonesian version of
the Psychological Well-Being Scales (PWBS). This is a quantitative and cross-sectional …

Relation Artefacts Type III

T Clemmensen, T Clemmensen - … Work Interaction Design: A Platform for …, 2021 - Springer
This chapter takes the thread with sketching HWID solutions from Chap. 4 further and
presents socio-technical hypothesis prototy** as relation artefacts type III. Three sub-types …