Process Mining is a new kind of Business Analytics and has emerged as a powerful family of
Process Science techniques for analysing and improving business processes. Although …

Process mining techniques can be used to analyse business processes using the data
logged during their execution. These techniques are leveraged in a wide range of domains …

Purpose Human resource allocation is considered a relevant problem in business process
management (BPM). The successful allocation of available resources for the execution of …

Modern resource management frameworks for largescale analytics leave unresolved the
problematic tension between high cluster utilization and job's performance predictability …

Objectives A coordinated collaboration among different healthcare professionals in
Emergency Room (ER) processes is critical to promptly care for patients who arrive at the …

Events recorded during the execution of a business process can be used to train models to
predict, at run-time, the outcome of each execution of the process (aka case). In this setting …

Nowadays, assessing and improving customer experience has become a priority, and has
emerged as a key differentiator for business and organizations worldwide. A customer …

The digital age entails challenges that pressure organisations to redesign their business
processes for improved performance. A significant aspect of this effort is the appropriate …

Equitable human resource allocation can maximize the efficiency of resources and optimize
business performance. Despite numerous methods that have been suggested for solving the …

Abstract Business Process Management Systems (BPMS) facilitate the execution of
business processes by coordinating all involved resources. Traditional BPMS assume that …