This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …

Purpose This study aims to examine the relationships between hotel website quality,
perceived flow, customer satisfaction and purchase intentions. Furthermore, this study also …

The study focuses on sources of user-generated content (UGC) in social media: strong-tie
sources, weak-tie sources, and tourism-tie sources and their effects on tourist satisfaction …

This article explores the effects of perceived green value, perceived green usefulness,
perceived pleasure to use, subjective norms and perceived behavioral control on green …

This study aims to examine the different drivers of online airline ticket purchasing behavior
and to validate a new conceptual framework (Venkatesh et al., 2012) in this context. Based …

This study examines customers' adoption and acceptance of smartphone apps to book their
flight tickets. By integrating customers' innovativeness, involvement and perceived trust as …

Purpose The purpose of this study is to investigate the associations among hotel website
quality, telepresence, websites' utilitarian and hedonic performance and customers' …

Because of the COVID-19, the tourism industry has been greatly affected, especially the
occupancy rate of hotel companies. This study analyzes the effects of customer engagement …

Purpose This empirical study uses the stimulus-organism-response (SOR) framework to
examine the interrelationships amongst hotel websites and app quality, flow, telepresence …

This work aims to understand how to establish green loyalty for public bike schemes using a
modified version of the technology acceptance model (modified TAM). Moreover, the …