Co** with crisis: The paradox of technology and consumer vulnerability

SF Yap, Y Xu, LP Tan - International Journal of Consumer …, 2021 - Wiley Online Library
The COVID‐19 pandemic has created unprecedented disruptions in consumers' daily lives.
Regulations imposing social distancing, quarantine and full‐scale lockdowns have …

The misgendering machines: Trans/HCI implications of automatic gender recognition

O Keyes - Proceedings of the ACM on human-computer …, 2018 - dl.acm.org
Automatic Gender Recognition (AGR) is a subfield of facial recognition that aims to
algorithmically identify the gender of individuals from photographs or videos. In wider society …

Visual storytelling and vulnerable health care consumers: normalising practices and social support through Instagram

L Gurrieri, J Drenten - Journal of Services Marketing, 2019 - emerald.com
Purpose The purpose of this study is to explore how vulnerable healthcare consumers foster
social support through visual storytelling in social media in navigating healthcare …

Consumer vulnerability during mobility service interactions: causes, forms and co**

P Echeverri, N Salomonson - Journal of Marketing Management, 2019 - Taylor & Francis
Research on how vulnerable consumers navigate various marketplaces and service
interactions, develo** specific consumer skills in order to empower themselves during …

Consumer reactions towards femvertising: a netnographic study

AM Lima, B Casais - Corporate Communications: An International …, 2021 - emerald.com
Purpose This paper identifies consumer reactions towards female empowerment in
advertising in order to explore the supporting arguments for criticisms of lack of authenticity …

Introducing the transformative service mediator: value creation with vulnerable consumers

R Johns, J Davey - Journal of Services Marketing, 2019 - emerald.com
Purpose The purpose of this study is to identify the role of mediators in supporting value co-
creation for vulnerable consumers in a service context. The authors propose that in …

Market-oriented corporate digital responsibility to manage data vulnerability in online banking

G Liyanaarachchi, S Deshpande… - International Journal of …, 2021 - emerald.com
Purpose This conceptual paper explores gaps in bank privacy protection practices and
advocates for banks to integrate market-oriented (MO) approaches in their corporate digital …

Building positive resilience through vulnerability analysis

K Kubacki, D Siemieniako, L Brennan - Journal of Social Marketing, 2020 - emerald.com
Purpose The purpose of this paper is to propose an integrative framework for vulnerability
analysis in social marketing systems by identifying, investigating and problematising the …

“Generally, I live a lie”: Transgender consumer experiences and responses to symbolic violence

S Duncan‐Shepherd, K Hamilton - Journal of Consumer Affairs, 2022 - Wiley Online Library
In this article, our focus is on how trans consumers experience symbolic violence to draw
attention to inequalities that may otherwise remain hidden. Unlike overt acts of physical …

Advanced style influencers: Confronting gendered ageism in fashion and beauty markets

E Veresiu, MA Parmentier - Journal of the Association for …, 2021 - journals.uchicago.edu
A growing body of consumer research on intersectionality in the marketplace focuses on
identifying overlap** oppressive consumer identity categories, such as gender and race …