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Impact of service quality on in-patients' satisfaction, perceived value, and customer loyalty: A mixed-methods study from a develo** country
Purpose Recent literature on healthcare quality demands more contextualized and patient-
perspective research, as models from developed countries are not suitable for develo** …
perspective research, as models from developed countries are not suitable for develo** …
How does quality of mobile food delivery services influence customer loyalty? Gronroos's service quality perspective
Purpose The aims of this study are twofold: to examine mobile food delivery service (MFDS)
from the perspectives of functional and technical quality, and to empirically evaluate the …
from the perspectives of functional and technical quality, and to empirically evaluate the …
Emerging technologies in insurance sector: evidence from scientific literature
Introduction: The world is passing through a technology explosion phase where one
technology is being replaced by another very quickly. Emerging technologies play more …
technology is being replaced by another very quickly. Emerging technologies play more …
[HTML][HTML] Fostering financial inclusion for attaining sustainable goals: what contributes more to the inclusive financial behaviour of rural households in India?
This study focuses on the effects of financial advisers, product attributes, and financial
literacy on rural families' financial inclusion in particular Indian areas. Survey data, collected …
literacy on rural families' financial inclusion in particular Indian areas. Survey data, collected …
Determinants of behavioral intention toward telemedicine services among Indonesian Gen-Z and Millenials: a PLS–SEM study on Alodokter application
Telemedicine has become increasingly important in healthcare, especially with the COVID-
19 pandemic. Despite, Younger generations are more fluent in using technology, previous …
19 pandemic. Despite, Younger generations are more fluent in using technology, previous …
SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES
The concept of a cashless society has received increasing attention due to the prevalence of
cashless transactions and the circulation of digital currency. The benefit of a cashless …
cashless transactions and the circulation of digital currency. The benefit of a cashless …
Prediction of life insurance premium during pre-and post-COVID-19: A higher-order neural network approach
The impact of Covid-19 drastically changed the economical, social, behavioral, and
psychological aspects of human life. Just after the official announcement of this pandemic by …
psychological aspects of human life. Just after the official announcement of this pandemic by …
Do financial consultants exert a moderating effect on savings behavior? A study on the Indian rural population
Access to basic financial services, though, enables destitute and vulnerable individuals in
society to promote prosperity, a significant section of rural population is still unbanked in …
society to promote prosperity, a significant section of rural population is still unbanked in …
The impact of trust on intellectual property right protection: a cross-national study
Purpose This study aims to empirically investigate how difference in social trust explains the
heterogeneity of intellectual property right (IPR) protection (proxied by software piracy rate) …
heterogeneity of intellectual property right (IPR) protection (proxied by software piracy rate) …
Behavioral Intentions of Generation Z and Millennial Users of Telemedicine: A UTAUT 2 Analysis from the Halodoc User Perspective
The rapid development of telemedicine has significantly transformed health services,
leveraging technological sophistication to enhance medical consultations and treatments …
leveraging technological sophistication to enhance medical consultations and treatments …