Impact of service quality on in-patients' satisfaction, perceived value, and customer loyalty: A mixed-methods study from a develo** country

NX Nguyen, K Tran, TA Nguyen - Patient preference and …, 2021‏ - Taylor & Francis
Purpose Recent literature on healthcare quality demands more contextualized and patient-
perspective research, as models from developed countries are not suitable for develo** …

How does quality of mobile food delivery services influence customer loyalty? Gronroos's service quality perspective

DN Su, DQ Nguyen-Phuoc, TH Duong… - International Journal of …, 2022‏ - emerald.com
Purpose The aims of this study are twofold: to examine mobile food delivery service (MFDS)
from the perspectives of functional and technical quality, and to empirically evaluate the …

Emerging technologies in insurance sector: evidence from scientific literature

A Zia, P Kalia - Big Data: A Game Changer for Insurance Industry, 2022‏ - emerald.com
Introduction: The world is passing through a technology explosion phase where one
technology is being replaced by another very quickly. Emerging technologies play more …

[HTML][HTML] Fostering financial inclusion for attaining sustainable goals: what contributes more to the inclusive financial behaviour of rural households in India?

A Dash, G Mohanta - Journal of Cleaner Production, 2024‏ - Elsevier
This study focuses on the effects of financial advisers, product attributes, and financial
literacy on rural families' financial inclusion in particular Indian areas. Survey data, collected …

Determinants of behavioral intention toward telemedicine services among Indonesian Gen-Z and Millenials: a PLS–SEM study on Alodokter application

E Pramudita, H Achmadi, H Nurhaida - Journal of Innovation and …, 2023‏ - Springer
Telemedicine has become increasingly important in healthcare, especially with the COVID-
19 pandemic. Despite, Younger generations are more fluent in using technology, previous …

SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES

WL Chang, YH Hsieh, IT Lu - Journal of Organizational Computing …, 2024‏ - Taylor & Francis
The concept of a cashless society has received increasing attention due to the prevalence of
cashless transactions and the circulation of digital currency. The benefit of a cashless …

Prediction of life insurance premium during pre-and post-COVID-19: A higher-order neural network approach

S Das, J Nayak, S Nayak, S Dey - Journal of The Institution of Engineers …, 2022‏ - Springer
The impact of Covid-19 drastically changed the economical, social, behavioral, and
psychological aspects of human life. Just after the official announcement of this pandemic by …

Do financial consultants exert a moderating effect on savings behavior? A study on the Indian rural population

G Mohanta, A Dash - Cogent Economics & Finance, 2022‏ - Taylor & Francis
Access to basic financial services, though, enables destitute and vulnerable individuals in
society to promote prosperity, a significant section of rural population is still unbanked in …

The impact of trust on intellectual property right protection: a cross-national study

TT Nguyen, TH Duong, MTT Dinh… - Journal of Economics …, 2024‏ - emerald.com
Purpose This study aims to empirically investigate how difference in social trust explains the
heterogeneity of intellectual property right (IPR) protection (proxied by software piracy rate) …

Behavioral Intentions of Generation Z and Millennial Users of Telemedicine: A UTAUT 2 Analysis from the Halodoc User Perspective

NA Hidayah, MC Utami, IN Rizki - Journal of Information Systems and …, 2024‏ - journal-isi.org
The rapid development of telemedicine has significantly transformed health services,
leveraging technological sophistication to enhance medical consultations and treatments …