This study reviews the literature on e-service quality (e-SQ), with an emphasis on the
methodological issues involved in develo** measurement scales and issues related to the …

This paper aims to provide an integrative review of the experiment-based literature on the
antecedents of initial trust in a business-to-consumer (B2C) e-commerce setting. To that end …

The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …

The purpose of this research is to understand the main factors that determine users'
continuance intention to use social mobile Apps, considering two utilitarian (ie, perceived …

Purpose The purpose of this paper is to empirically examine the factors that influence a
consumer's attitude and intention to use mobile wallets using a sample representative of …

Potential for the use of mobile wallet is enormous and it is drawing attention as an
alternative mode of payment worldwide. The present research aims to provide important …

Prior studies on e-learning service quality were conducted mainly in developed countries;
however, little effort has been made in emerging countries. This study examines the …

The purpose of this article is to identify which dimensions of online convenience affect
consumers' intention of using online shop** and explore a conceptual model to …

This study is aimed to assess the quality of service provided by Malaysia Airlines and its
impact on overall customer satisfaction. This study employed a convenience sampling …

The purpose of this study was to examine the relationship between the dimensions of E-
Banking service quality and customer satisfaction to determine which dimension can …