Purpose–The purpose of this paper is to supply indications that may be useful in the process
of development of new products that fully exploit the value potential of Internet of Things …

Purpose The purpose of this paper is threefold: first, to identify a list of fashion attributes
preferred by young Bangladeshi consumers while buying casual clothes; second, to test the …

One of the primary reasons behind the inefficiency of libraries pertains to the lack of user
loyalty and continuous communication between users and libraries. Accordingly, this study …

The electronic commerce (e-commerce) is an increasingly important phenomenon and this
research deals with perceived quality from the users-customers point of view. The aim of this …

The LibQUAL+ instrument serves as an indicator of user satisfaction. While offering clear
insights into user satisfaction levels, it lacks interpretability when seeking to judge overall …

Purpose The communities of the world need health insurance services during and after
COVID-19. This study aims to evaluate the perspectives on the service quality of health …

Customer satisfaction is the process of reaching a customer's expectations to generate
delightful experiences with a product or a brand. Delight involves delivering an unforgettable …

This paper presents the results of a study applying the Kano model for analysing, classifying,
and prioritising customers' requirements in the context of Vietnamese retail service. A …

The purpose of this study is to examine users' perception of library services, resources and
facilities in Federal University of Petroleum Resources Effurun (FUPRE). This study adopted …

The purpose of this study was to examine the perception of postgraduate students towards
the provision of quality library services by the Mzuzu University Library and Learning …