The games as a service model have enabled game developers to reach worldwide
audiences and regard games as services rather than products, opening up new avenues to …

Purpose The purpose of this study is to extend and revise the basic technology-based
service (TBS) adoption model in luxury hotels in India using smart phone apps, and to …

Purpose The coronavirus disease 2019 (COVID-19) pandemic has had a big impact on
organisations globally, leaving organisations with no choice but to adapt to the new reality of …

The service-dominant (SD) logic paradigm is increasingly gaining ground within the
scholarly literature and current hotel industry practice. The SD logic purports that consumers …

Both researchers and practitioners have been focusing extensively on business model
innovation, as it has shown to positively influence business performance. Although the effect …

Purpose The purpose of this paper is to develop and empirically evaluate an adoption
model for technology-based services (TBS) that integrates a customer's willingness to co …

This research primarily examines the customer perspective in service innovation in the
context of hotel co-creation. Further, present research proposes an extended basic model of …

Mobile applications, commonly called 'apps', have become all-pervading nowadays,
reducing considerably manual Labor and the time required to complete a transaction …

This study investigates how the effect of the failure of co-created products or services
influences:(a) internal attribution (ie the self) and external attribution (ie the firm),(b) …

Purpose Online information research on hotels is gradually emerging as a key area of
research with the increasing use of social media as a platform for co-creative service …