The failure rate of restaurants is high in many countries, primarily because of the complex
relationships between services and customers. Therefore, improving restaurant customer …

This study provides a critical review of the instruments developed for measuring service
quality in restaurants. However, this study reviews the researches to examine the …

The 'quality performance–financial performance'relationship has been significantly studied
in managerial literature. However, no definite quantification has been given regarding its …

This research aims to examine an extended model of the Theory of Planned Behaviour
(TPB) to understand the determinants of consumers' intentions to buy and recommend …

The Global Competitiveness Index is treated as a standard to measure the competitiveness
of countries. Leaders look at it to make policy and resource allocation decisions, because …

The objectives of the research are:(1) to investigate the development of global
competitiveness index (GCI) of ASEAN-7 countries as an illustration of economic …

Global Competitiveness Index (GCI) developed by the World Economic Forum (WEF) has
been used as a standard to measure a country's competitiveness and therefore is expected …

Purpose–The purpose of this paper is to investigate the determinants of students' loyalty in
retail banks in Ghana. Design/methodology/approach–A review of the literature identified …

This study summarizes the evolution of the quality approach in tourism. Environmental
issues are also addressed, as there are strong interdependencies between these two areas …

The purpose of this paper is to examine the influence of individualistic cultures (such as the
American culture) and collectivistic cultures (such as the Chinese culture) on the …