Over the past quarter century, trust has emerged as a core concept in organizational
psychology and organizational behavior. We review the body of research amassed over that …

Social exchange theory is one of the most prominent conceptual perspectives in
management, as well as related fields like sociology and social psychology. An important …

Organizational research has long been interested in crises and crisis management. Whether
focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a …

Modern interactions with technology are increasingly moving away from simple human use
of computers as tools to the establishment of human relationships with autonomous entities …

We interact daily with computers that appear and behave like humans. Some researchers
propose that people apply the same social norms to computers as they do to humans …

Leaders' behaviour fluctuates over time, and leaders use different behaviours that impact
their followers. Whereas transformational leadership is associated with positive outcomes …

This study presented and tested a conceptual model that examined how a negative event at
a tourism destination influenced perceived betrayal and boycott among tourists. A mixed …

Negative online reviews can significantly hurt future sales. After impulsive decisions,
consumers may feel regret and write negative online reviews. Two studies are conducted to …

The field of strategic communication encompasses a burgeoning crisis communication
literature that seeks to identify effective and ineffective crisis communication efforts. Strategic …

Robots like human co-workers can make mistakes violating a human's trust in them. When
mistakes happen, humans can see robots as less trustworthy which ultimately decreases …